Customer Relationship Management (CRM)
Customer Relationship Management (CRM)
Manfaat Training :
- Memahami konsep dan prinsip Customer Relationship Management (CRM)
- Memahami kaitan strategis CRM dengan tiga funsi binis front-liner: bagian customer service, marketing (pemasaran), penjualan (selling)
- Dapat mengembangkan dan menerapkan kunci sukses strategi pengelolaan customer
- Mampu menerapkan strategi 4-R CRM: Relationship, Retention, Referrals, Recovery
- Memahami langkah-langkah implementasi CRM ditempat kerja, beserta faktor-faktor keberhasilannya.
Materi Training :
- Hari Pertama
- Introduction to Customer Relationship Management (CRM)
- Mengapa ada CRM?
- Konsep dan Prinsip CRM Secara Umum
- Tujuan CRM
- Model CRM
- Konsep 4 R Dalam CRM (Relationship, Retention, Referrals, Recovery)
- Parameter Sukses CRM
- Fungsi Strategis CRM
- CRM dan Customer Service Excellence
- CRM dan Marketing Strategy (Strategi Pemasaran)
- CRM dan Selling Strategy (Strategi Penjualan)
- Introduction to Customer Relationship Management (CRM)
- Hari Kedua
- Designing dan Implementing CRM Strategic
- Kendala dan Hambatan CRM
- CRM Data Management
- CRM infrastructure & Technology
- CRM Project Planning
- CRM Analysis
- Implementation of CRM
- Perfomarnce Control CRM Implementation
- Workshop CRM
- Designing dan Implementing CRM Strategic
Target Peserta :
Manajer, Supervisor, Staff : Marketing, Sales, Custumer Service, CRM, dll
Team Trainer Johnson Indonesia :
- Johnson Alvonco, Ph.D
Tanggal Pelaksanaan : 08-09 November 2021 | |
08-09 Desember 2021
Jam Pelaksanaan :
09.00
– 16.00 WIB
Tempat :
Online Training by Zoom dan ada juga offline training
Fee Training:
- Jakarta 5.950.000
- Luar Jakarta 12.000.000/ orang
- Online Rp. 5.500.000/ orang
Special Diskon
konfirmasi ke Marketing (Nur Lela)
Registrasi, hubungi :
Johnson Indonesia –
Training Center
Nur Lela HP &
Wa: 082312462517
Tlp: 021 54391216
E-mail:
infotraining27@gmail.com (Format to: Nur
Lela Sari)
Website:
https://www.seminarbanking.com/, http://www.trainingmultifinance.com/, https://www.training-insurance.com
List daftar client: http://www.trainingmultifinance.com/multifinance-list
Company Profile : https://www.youtube.com/watch?v=8JjilWjv-yI&t=4s
Training Discount: http://www.trainingmultifinance.com/training-disc50/
Training Fix: http://www.trainingmultifinance.com/fix-training/
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